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Today`s customer expects an instant, self-serve, personalized experience. Unlike traditional help desks, Heyday leverages Conversational AI and messaging apps to help retailers elevate the entire customer experience and enable personalization at scale. The end goal: treat every customer like a VIP.
NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world`s #1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.
Velocify is a market-leading provider of cloud-based intelligent sales software, designed for high-velocity sales environments. Velocify helps sales teams keep pace with the speed of opportunity and increase revenue by driving rapid lead response, increased selling discipline, improved productivity, and actionable selling insights. The company has helped more than 1,500 companies across a variety of industries improve customer acquisition practices and sales performance. Velocify was recently recognized as one of the fastest growing companies in North America by Deloitte and a Best Place to Work by the Los Angeles Business Journal.
Avesdo provides a seamless and intuitive sales management software for new home developments. From start to finish, developers and marketing companies can streamline all of their business needs in one single platform, allowing for more real estate to be sold.
Rocana is creating the next generation of IT operations analytics software in a world in which IT complexity is growing exponentially as a result of virtualization, containerization, and shared services. Rocana’s mission is to provide guided root cause analysis of event oriented machine data in order to streamline IT operations and boost profitability. Founded by veterans from Cloudera, Vertica, and Experian, the Rocana team has directly experienced the challenges of today’s IT infrastructures, and has set out to address them using modern technology that leverages the Apache Hadoop ecosystem. Rocana has executive offices in Boston and San Francisco.