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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
A Chicago-based b2b magazine and digital publishing company focused on trade shows and industry analysis for convenience retailing and food
Turnkey #tech that recognizes, reports, and removes counterfeit marketing ads and product listings within the marketplace.
Access Now is a non-profit founded in 2009 that defends and extends the digital rights of people around the world.
Adopted by many of the world`s top companies, PeopleDoc empowers employees to quickly and easily access relevant HR information, and enables HR to get more done with fewer resources. PeopleDoc`s cloud-based HR Service Delivery platform is the only comprehensive suite that can automate processes in all stages of the employee lifecycle, from hire to retire.