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AetherPal has introduced Valet – an industry-first mobile support app that transforms the mobile support experience through a real-time, on-demand self service and messaging platform. Valet empowers end users to adopt a self help support model that drives rapid problem resolution for Enterprise application and device issues. Valet provides immediate support for key use cases including password reset, email issues and account lock-out. Valet`s application support guides and tutorials walk end users through basic `how to` questions within the app. Valet provides the ability to create and manage mobile trouble tickets eliminating the need to call the IT Help Desk. Valet`s remote screen sharing capabilities provide visibility for IT support teams. Push notifications of service bulletins provide mobile users with real-time, mission critical status updates. Valet places mobile support in the hands of end users to drive productivity and lower downtime, while significantly reducing IT support costs.
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