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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
Memo is the only platform that partners with publishers to provide PR and Communications professionals with readership and engagement metrics on earned media.
Trustworthy reimagines antiquated estate management into the Family Operating System®, an online service that helps modern families curate, manage and securely share their important information.
We at UpStart Commerce work to build the future of e-commerce for you. We are a bunch of motivated e-commerce experts with a vision to help you grow your business. We are building a relationship between businesses and consumers, analyzing and tearing down barriers to perfect the consumer experience.
Amplifinity`s referral amplification software turns customer, employee and partner advocacy into revenue. Our platform provides complete referral tracking and management with 100% accuracy so none are missed. Some of the largest enterprises in the country trust Amplifinity to enable high-quality acquisition while providing an engaging, fully-branded experience for their advocates.