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Rochester Software Associates, Inc. is a Rochester, NY-based company in the Software & Internet sector.
SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Keyavi Data was launched in 2020 to eradicate data loss for enterprises in any market. Rather than trying to contain data in a world reliant on open information and transparency, Keyavi breaks new ground by making the data itself intelligent and self-aware, so that it can protect itself instantly, no matter where it is or who is trying to access. Keyavi is led by a team of renowned experts in data security, encryption, enterprise software and cyber forensics and analytics. It is based in Las Vegas, Nevada.
Absoft is a Rochester Hls, MI-based company in the Software and Internet sector.
Apangea Learning Inc is a Blairsville, PA-based company in the Software & Internet sector.