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SymTrain automates agent training and coaching by simulating customer conversations for contact center agents. Our AI-powered platform simulates real-world interactions, allowing agents to practice for — instead of on — customer conversations. SymTrain can save a 10k seat contact center upwards of $60k A DAY! We benchmark and measure agent proficiency in 3 dimensions: soft-skills (like tone, empathy, etc.), application navigation, and conversation content. This helps businesses streamline pre-hire assessments, accelerate training and on-boarding, and automate coaching exercises — at scale, with no integrations required. Shorten your speed to proficiency by 40% and start improving agent behaviors in as little as 2 weeks with SymTrain.
Vapid Software, Inc. is a Raleigh, NC-based company in the Software & Internet sector.
Advanced Solutions International (ASI) is a recognized global, industry thought leader that focuses on helping associations and not-for-profits increase operational and financial performance through the use of best practices, proven solutions, and ongoing client advisement. Since 1991, ASI has served nearly 4,000 clients and millions of users worldwide, both directly and indirectly through a network of over 100 partners, and currently maintains corporate offices in the USA, UK, Canada, and Australia.
ITM Software is a Santa Clara, CA-based company in the Software & Internet sector.
We build digital products and transform businesses. We help the world`s largest enterprises and best entrepreneurs identify strategic opportunities to build, design, and release cutting-edge technology solutions to benefit their customers. All services under one roof: strategy, design, development, and QA. We are fluent across platforms. Whether it be building cloud-native applications, refactoring code, creating web, mobile, in-vehicle Voice apps, connecting businesses to their users, or improving accessibility, we`ve done it all. We`ll help you and your team create and release digital products that benefit your business, and your users. Not a massive development shop, VC firm, or design agency. But a unique group of skilled individuals, all feeding on one another`s talent.