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Preact is a cloud-based customer success service that helps subscription software companies maximize customer lifetime value by reducing churn, acquiring paying customers, and increasing user revenues. In addition, Preact provides radical, real-time visibility into usage of your product that enables your organization to proactively deliver amazing customer support and improve product quality. Preact provides health metrics tailored to each user and account by logging detailed session-level usage of web usage, mobile applications, and server activity. It identifies which of your customers are likely to churn, renew or upgrade by analyzing product usage patterns and operational data using big data, behavioral science and machine learning technologies. Preact discovers usage patterns that correlate with customer success and failure as well as unexpected and problematic usage that point to product problems. It formulates Health, Activity and Value scores that summarize customer status in a glance, and proactively alerts team members to accounts and issues requiring their attention. And Preact delivers it all in a zero-training UI that makes everyone in your organization more efficient, effective and productive. Preact integrates seamlessly with Gmail, Salesforce, Stripe, Zendesk, Desk.com, Helpscout, Mixpanel, Marketo, LinkedIn and other leading cloud-based applications. The deep integration enables you to take full advantage of your existing systems and data as well as the customer-health and product-quality insights discovered by Preact.
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