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GDC IT Solutions is a premier IT service provider that offers technical staffing and recruiting, web and e-commerce applications, mobile app development, data warehousing and system integration, business intelligence and analytics, and more to business...
AI-powered Nytro.ai can analyze sales pitches at scale, providing instant visibility into sales performance that enhances your rep onboarding and sales training.
History: UMS Banking has been providing payment processing services to merchants and financial institutions since 1987. Our corporate headquarters are located in Glendale, California with regional offices nationwide. UMS Banking has continued to exp...
Track, maintain and report on equipment from anywhere, at any time with our leading cloud-based asset management software.
Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.