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Founded in 2006, Afiniti is a world-leading applied artificial intelligence company that uses patented technology to pair customers and contact center agents based on how well they are likely to interact. Afiniti uses a cutting-edge AI solution to identify and predict patterns in human interactions, subsequently using these predictions to optimally pair customers with contact center agents. In most contact centers today, as a customer contacts a company, they are typically routed to the next available agent. Afiniti® Enterprise Behavioral Pairing™ opens up a whole new world of possibilities that lead to better customer interactions by going beyond this sequenced routing system. As agents become free, our AI deploys specialized machine learning techniques to identify agents` unique interaction histories. In parallel, the technology identifies customers` histories and likely intent, in order to predict which customer-agent pairing is most likely to result in a successful outcome. On the back end, Afiniti further leverages AI and machine learning techniques to identify overarching conversational patterns. Its algorithms continually learn and improve, analyzing millions of interactions every day. Afiniti works closely with clients, using these observations to optimize pairings for the particular KPIs that matter most to their business, such as sales, retention, or collections.
High West Project Management, project management consulting company helps organizations complete projects on time, under budget, & beyond expectations.
Echosec Systems is a leader in online information discovery and data gathering. Our platform provides organizations with the ability to detect critical online data fast, for threat intelligence and risk management. With aggregated content from hundreds of sources including social media, blogs, news, and the Dark Web, Echosec Systems clients have access to an unparalleled level of protection for their brands, their executives, their locations, and their data.
At StoryArc Media, we create fun, engaging, interactive experiences that light up kids` faces and brains. Every day and all around the world, kids enjoy our online games, mobile apps, books, and more, including Poptropica, Funbrain, Galactic Hot Dogs, and Mystery of the Map. Parents and educators think we`re pretty cool, too, because while StoryArc Media creations are oodles of fun, they also educate and reward players. And our online games and apps for kids under 13 carry the KidSAFE seal, so adults can be assured that children are exploring in a safe environment.
Facebook is a social networking company that allows people to connect, share, and communicate with each other online.