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UnifyCX, formerly known as GlowTouch Technologies, is a customer experience (CX) platform that combines human expertise with advanced AI and technology solutions. Founded in 2002 in Louisville, Kentucky, the company has grown into a global outsourcing provider, specializing in contact centers, business process outsourcing (BPO), and technology services across various locations worldwide. UnifyCX emphasizes AI-driven solutions to meet complex customer demands and has received multiple recognitions for its innovation in the CX sector. The company offers a tech-enabled CX platform that includes AI-powered tools for automating tasks, omnichannel intelligence for managing customer interactions, and a management dashboard for monitoring performance. UnifyCX also provides quality assurance by recording all interactions and ensures rapid client onboarding with tailored solutions. Its flexible outsourcing models include onshore, nearshore, and offshore contact centers, supporting a variety of services such as customer service, technical support, and custom software development. The platform is designed to enhance efficiency and improve customer interactions across industries.
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